Vacancy: Experienced Customer Service Representative (32-40 hours) - Flexible & Independent

Location: HQ Eindhoven
Employment: 32-40 hours per week

Start date: By mutual agreement

About L'OYÉ Cosmetics

At L'OYÉ Cosmetics, everything is about color, creativity and
community. With the largest eyeshadow assortment worldwide and a passion for
personalized service, we inspire thousands of beauty lovers every day. Our
customers feel seen, heard and above all: beautiful.

Your role as Customer Service Representative

As an experienced customer service representative, you will be the first
point of contact for our customers. Whether it's questions about products,
orders or personal color advice, you are ready with a smile. You
work independently, possibly from home, and are flexibly available outside the
standard office hours.

What will you do?

• Answer customer inquiries via email, phone, WhatsApp and social media.
• Giving personalized color- and product advice.
• Handling orders, returns and complaints.
• Actively participate in our online community and comment on social media.
• Support during product launches, including evening hours.

 What will you bring?

• Minimum 1 year customer service experience, preferably in the beauty industry.
• Excellent communication skills in Dutch (oral and written).
• Passion for make-up and a good sense for color and style.
• Independent and proactive work attitude.
• Flexibility to work outside standard office hours (in shifts).

 What we offer.

• A challenging position within a fast-growing, creative organization
• A dynamic team full of beauty lovers.
• Competitive salary and good benefits.
• Pension accrual through the Retail Pension Fund for a financially secure future.
• Discounts on the finest beauty products from our assortment.

Apply?

Are you ready to make our customers shine with
your service and advice? Then send your resume and motivation to vacatures@loyecosmetics.com We look forward to hearing from you!