Beauty Experiences

FAQ about Beauty Experiences

Where are the Beauty Experiences given?

Our Beauty Experiences take place in both Beauty Stores, in our exclusive Make-up Room. An atmospheric space where you can completely unwind and enjoy a luxurious experience undisturbed.

By whom are the Beauty Experiences given?

Our Beauty Experiences are provided by carefully trained Experts from L'OYÉ. They have in-depth knowledge of our products and will guide you with attention and expertise. It is not possible to pre-book or indicate a preference for a specific Expert.

How far in advance do I need to be present?

We recommend being present 10 minutes before the start. This will give you quiet time to take your seat with a cup of coffee or tea.

Can I ask all my questions during the Beauty Experience?

Absolutely, the Beauty Experience is completely one-on-one or with your girlfriends. This way you get all the attention, have the space to ask all your questions and can enjoy a personalized experience in peace.

Can I shop afterwards?

Afterwards, the Expert will personally guide you through the assortment. This time allows for additional questions and gives you the opportunity to discover the products at your leisure and to purchase them directly.

What is included in the Experience?

During the Beauty Experience you will receive an extensive explanation of our products, including personal tips on which shades look best on you and how to apply them optimally. While enjoying a cup of coffee or tea, you will discover everything that enhances your natural beauty. Note: the products are not included, but you will receive expert advice and plenty of inspiration to use them perfectly.

Is the Beauty Experience suitable for children?

The Beauty Experience is basically geared toward adults, given the content and intensity of the session. However, would your daughter like to learn makeup? Then she is welcome from the age of 15.

Do I need to bring my own supplies?

You don't have to bring anything at all. We have everything you need. All you need to bring is a smile!

Help! I'm late, now what?

Are you late? We will do our very best to still make your Beauty Experience happen, if the schedule allows it. If you are significantly late and therefore the session cannot take place, unfortunately it is not possible to reschedule.

Can I cancel my Beauty Experience?

The Beauty Experience cannot be cancelled but you can easily reschedule up to 48 hours in advance via the booking confirmation you received by email.

Can I reschedule my Beauty Experience?

You can modify your workshop up to 48 hours in advance via the link in the confirmation email you received when booking. After that deadline, modification is no longer possible and your booked time will unfortunately be cancelled.