Vacancy: Experienced Customer Service Representative (32-40 hours) - Flexible & Independent

Location: HQ Eindhoven
Employment: 32-40 hours per week

Start date: By arrangement

About L'OYÉ Cosmetics

At L'OYÉ Cosmetics, everything is about color, creativity and community. With the largest eyeshadow assortment worldwide and a passion for personalized service, we inspire thousands of beauty lovers every day. Our customers feel seen, heard and above all: beautiful.

Your role as a Customer Service Representative

As an experienced customer service representative, you are the first point of contact for our customers. Whether it's questions about products, orders or personal color advice, you are ready with a smile. You work independently, possibly from home, and are flexible outside standard office hours.

What will you do?

• Answering customer inquiries via email, phone, WhatsApp and social media.
• Giving personalized color- and product advice.
• Handle orders, returns and complaints.
• Actively participate in our online community and comment on social media.
• Support during product launches, including evening hours.

 What do you bring?

• Minimum 1 year customer service experience, preferably in the beauty industry.
• Excellent communication skills in Dutch (oral and written).
• Passion for makeup and a good sense of color and style.
• Independent and proactive work attitude.
• Flexibility to work outside standard office hours (in shifts).

 What do we offer?

• A challenging position within a fast-growing, creative organization
• A dynamic team full of beauty lovers.
• Competitive salary and good fringe benefits.
• Retire through the Retail Pension Fund for a financially secure future.
• Discounts on the finest beauty products from our range.

Apply?

Are you ready to make our customers shine with your service and advice? Then send your resume and motivation to vacatures@loyecosmetics.com We look forward to hearing from you!